Effective Date: March-08-2019

At US Vital Store (usvitalstore.com), we strive to provide quality products and exceptional customer service. If, for any reason, you are not fully satisfied with your purchase, we offer a straightforward refund and return process.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

• Timeframe: The request for a refund must be made within 15 days of receiving your order.
• Condition: The product must be unused, in the same condition you received it, and in its original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

2. Non-Refundable Items

The following items are non-refundable:

• Perishable goods (e.g., food, flowers, magazines).
• Personal care items (e.g., cosmetics, hygiene products).
• Gift cards.
• Digital products once downloaded or accessed.

3. Return Process

If you meet the above eligibility criteria and would like to return your item, please follow these steps:

1. Contact Us: Email us at returns@usvitalstore.com or call us at +1-985-300-6083 to initiate the return process.
2. Shipping Instructions: We will provide you with a return shipping label or instructions on how and where to send your product.
3. Shipping Costs: The customer is responsible for return shipping costs, unless the item was defective or the wrong product was received.
4. Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds (If Applicable)

• Processing: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 Days.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with obvious signs of use, opened products, or missing parts).

5. Late or Missing Refunds (If Applicable)

If you haven’t received a refund within the expected timeframe:

• Check Your Account: First, check your bank account or credit card statement.
• Contact Your Bank/Credit Card Provider: Processing times vary by bank, and it may take some time before your refund is officially posted.
• If you have done this and still have not received your refund, please contact us at returns@usvitalstore.com.

6. Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at returns@usvitalstore.com with proof of damage or defect.

7. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable unless they are defective or damaged upon receipt.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you.

9. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless you received a defective or incorrect item.

10. Contact Us

For any questions regarding our Refund Policy, please contact us